Medicaid patients may be eligible for reimbursement to and from non-emergency medical appointments.  Non-emergent means routine or scheduled appointments.  

Payment is made on a reimbursement basis only.  In order to receive reimbursement the following must be provided after every appointment:

  • Patient's Medicaid card
  • Written verification from the medical provider that Medicaid services were provided, i.e. a signed super bill, discharge summary or other similar document
  • Current vehicle registration
  • Current insurance policy with policy number and name of insurance carrier
  • Current driver's license for driver of vehicle
  • Beginning and ending odometer readings of trip

In order to receive reimbursement all means of free transportation must have been exhausted.

The county will reimburse for appointments occurring during the current plus 2 prior months.

Patient must be present in the vehicle for the driver to be reimbursed (i.e. hospital admissions and discharges).

The deadlines for requests for reimbursements are the 15th (if a holiday or weekend then the previous business day) and the last business day of each month.  Checks will be mailed on the 15th (if a holiday or weekend, then the following business day) and the last business day of each month.  The check will be issued to the driver.

Link to State Medicaid:

Requests for reimbursement are accepted at the Otero County Courthouse, Room 102. 

 If you have questions, please contact Leigh Ann McKelvie by email at or by phone at 719-383-3174.

Forms for Download:
Medicaid Transportation - English
Medicaid Transportation Guidelines - English
Madicaid Transportation - Spanish
Medicaid Transportation Guidelines - Spanish